How to make a complaint

If you’d like to make a complaint about a recent United Merchant Services experience, you can contact us in the following ways:

Call us on: 0800 756 5580

Write to us:
Customer Complaints
United Merchant Services
Station House
Stamford New Road
Altrincham WA14 1EP

We will contact you by telephone to resolve the issue as soon as possible. If we can’t reach you when we first attempt to contact you, we will email you.

What can you expect when you have registered a complaint?

We will do all we can to provide you with a suitable response relating to your complaint, and aim to resolve your complaint upon first contact.

However, if you are not happy with our response we will escalate it within the company and let you know if there’s any that can be done to resolve it. We will keep you informed of progress and changes.